Shipping policy
Shipping Policy
Effective September 2026
At Marietta La Bella, we carefully coordinate the preparation, quality control, packaging, and delivery of every order. Because our collections include jewelry, accessories, and made-to-order bridal gowns, processing and delivery times vary by product.
We ship to customers throughout the United States, Canada, and selected international destinations.
For questions regarding shipping or your order, please contact info@mariettalabella.com.
FREE SHIPPING
United States
- Free shipping on U.S. orders of $80 or more.
- All wedding dresses ship free within the United States.
- Orders below $80 may be subject to a shipping charge, which will be displayed at checkout.
Shipping promotions may be subject to additional terms stated at the time of purchase.
WEDDING DRESSES
Our Private Label wedding dresses are designed and sampled in the United States and produced in specialized, high-end manufacturing facilities in China.
Our gowns are generally made to order and require careful construction, finishing, embroidery, embellishment, inspection, and preparation before shipment.
Delivery Time: 4–6 Weeks
The estimated total delivery time for wedding dresses is 4–6 weeks from the date of purchase.
This timeframe includes the preparation and production of your gown as well as transportation to your delivery address.
Because our gowns may feature intricate embroidery, lace, beading, sequins, appliqués, and other delicate details, additional time is required to carefully prepare each garment.
Once your gown has been completed and has passed our quality-control inspection, it will be shipped using an appropriate express carrier, such as DHL, FedEx, UPS, TNT, or another trusted international carrier.
You will receive a shipping confirmation and tracking information once your gown has been dispatched.
Wedding Date & Expedited Orders
If you have a specific wedding date or require your dress within a particular timeframe, we strongly recommend contacting us before placing your order.
We will do our best to accommodate urgent requests, subject to production capacity, material availability, and shipping conditions.
Additional expedited production or shipping charges may apply.
An expedited delivery timeframe is not guaranteed unless it has been confirmed by Marietta La Bella in writing.
JEWELRY & ACCESSORIES
Most jewelry and accessory orders are prepared for shipment within approximately 3–7 business days.
Some products may require additional preparation because they are made to order or fulfilled through specialized production partners.
After dispatch, estimated transit times are generally:
- United States: 3–10 business days
- Canada: 5–15 business days
- International: 7–20 business days
These are estimated transit times and are not guaranteed delivery dates.
ORDER PROCESSING & QUALITY CONTROL
Before an order is shipped, it may undergo order verification, quality inspection, and careful packaging.
For bridal gowns in particular, we inspect each garment before shipment for visible manufacturing or finishing issues.
Delicate gowns may be carefully folded or packaged inside out when appropriate to help protect embroidery, lace, beading, sequins, or other embellishments during transportation.
Minor wrinkles or creasing caused by packaging and transportation are normal and do not necessarily indicate a defect. Professional steaming or pressing may be recommended after delivery.
TRACKING INFORMATION
When your order has been dispatched, we will send you a shipping confirmation email containing tracking information, when tracking is available.
Please note that tracking information may take some time to become active after the carrier receives the package.
MULTIPLE-ITEM ORDERS
If your order contains multiple products, your items may arrive in separate packages and on different dates.
This may occur when products are prepared or shipped from different specialized production or fulfillment locations.
You may therefore receive multiple tracking numbers for a single order.
INTERNATIONAL SHIPPING, CUSTOMS & DUTIES
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Marietta La Bella does not control the customs policies, fees, or clearance procedures of individual countries.
Customs processing may also cause delays beyond the estimated delivery timeframe.
SHIPPING DELAYS
Our delivery timeframes are estimates rather than guaranteed delivery dates.
While we work diligently to meet the stated timeframe, delays can occasionally occur due to circumstances outside our reasonable control, including:
- Customs clearance
- Carrier delays
- Severe weather
- Holidays and peak shipping periods
- Transportation disruptions
- Government restrictions
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
If your order appears to be delayed, please contact info@mariettalabella.com and we will assist you as appropriate.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your shipping information, please contact us immediately.
Once an order has entered production or has been dispatched, we may not be able to change the delivery address.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
LOST, STOLEN OR DAMAGED PACKAGES
If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery carrier.
If you believe your package has been lost or delivered incorrectly, contact info@mariettalabella.com so that we can assist with the carrier investigation where possible.
If your package arrives visibly damaged, please retain the original packaging and contact us promptly with photographs of both the packaging and the item received.
IMPORTANT INFORMATION FOR BRIDAL CUSTOMERS
Wedding dresses are special-order garments and require considerably more preparation than standard retail products.
Please allow 4–6 weeks for total delivery of your wedding dress.
We strongly recommend ordering your gown sufficiently in advance of your wedding date to allow additional time for:
- Fitting
- Professional steaming or pressing
- Alterations, if required
- Any unforeseen transportation or customs delays
If your wedding date is approaching, please contact us before ordering so that we can determine whether your requested timeframe can be accommodated.
CONTACT US
For questions regarding shipping, wedding dress delivery times, expedited orders, or an existing order:
Marietta La Bella
Email: info@mariettalabella.com
Website: Marietta La Bella
We want every Marietta La Bella piece to arrive safely and beautifully prepared for you.