Frequently Asked Questions
Is this business based in the US?
Yes, our business headquarters are based out of Dallas, Texas, The United States of America.
Is your Shipping free?
Yes, we offer free shipping on all orders.
Are your returns free?
Please, see below for a more detailed explanation on our return policy.
In a nutshell, yes, almost all our our products can be returned for free. Our wedding dresses specifically can be returned within 15 days of receipt confirmation.
How long are shipping times?
Please, refer to the Shipping Policy for a more detailed explanation.
Your products will ship within two to five days of your order, and then take up to two to four weeks to reach your doorstep. Each product at Marietta la Bella has an estimated delivery time that you can find in the product description.
For the wedding dresses, usually, we need 2-4 weeks to make your wedding dress, and another 1-2 weeks for transportation. We suggest that you give us enough time to make your wedding dress, because high-quality wedding dresses have a lot of elements that are hand-made, and ample time allows us to make your wedding dress exquisite and perfect. However, if you need your wedding dress to reach you faster, please let us know. If conditions permit, we will expeditiously make and ship your order so that you can receive it faster. if you need to receive your customized wedding dress in a short time, you may have to pay some additional fees.
What's your return policy?
Please, see the store Refund Policy for more details.
We offer Free Returns for almost all our products, which includes; wedding dresses, children's outfits, home décor, scarves, purses, and accessories.
Almost all the products can be returned except for the custom-made ones. Sale items can also be returned. Please, contact us and request a return label. We will send it to your email.
Some specific items, like Final Sale items, do not have a return policy. Still, if there is any problem with the product we ask that you send us pictures of the defective product and we will make sure to find a solution. Sometimes, we will issue a free return, other times you will be able to keep the product while receiving a full refund. This is also applicable if the product doesn't arrive within the specified time frame.
Wedding Dresses: Please keep the dress intact with original tags and label on it. Please contact us before sending the dress back. We will give you the return details.
1. If your dress arrives in the wrong color or size, please send us photos within 3 working days. You can return the dress and receive a refund or exchange change the dress for a different one.
2. If there are obvious quality problems with the dress, such as stains, broken or defective accessories, please send us photos within 3 working days. You can return the dress and receive a refund or exchange it for a different one.
3. If the quality is not the problem, we might still be able to refund you if the dress is not custom-sized.
4. The product must be unworn and in the original condition even after being tried on for fit and size.
5. The products that we cannot refund are products that are worn, perfumed, altered, or without the original labels.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Sometimes, Instead of returning items, you can contact us for store credit. Why? Returns run counter to our emphasis on hygiene and sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your store credit to use in your next purchase. We will give your money back in full in the cases when the product is damaged during transportation and deemed unusable. Please, don’t forget that we cannot give you any store credit or monetary refund if you choose the wrong size. Please consult the size chart at any time before placing an order or contact us at info@mariettalabella.com, and we will be happy to help you.
Can I cancel my order?
Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Please, remember that due to the current situation of the worldwide pandemic, every transportation channel has slowed down and sometimes orders can take even up to 45 days to arrive. Sometimes orders get sent out before we can process the cancellation. So, if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
Do you offer exchanges?
We do offer exchanges for wedding dresses only. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
Do you customize the wedding dresses?
Yes, and above all this service is FREE OF CHARGE. Most wedding dresses in our shop can be customized in size and color. If you want to customize your wedding dress according to a specific color, please choose the color number you want from the standard color chart and to tell us before you place the order.
What materials do you use for the wedding dresses?
We carefully select high-quality materials to create every dress such as Satin, chiffon, taffeta, tulle, organza, velvet etc.
Do you have a chart that helps me determine my body shape and measurements?
Yes, we provide 2 different ways for you to send us your body measurements. One is a pdf file you can download and send to us via email, and the second an online form you can fill out online as send to us. They are both located under the description of wedding dresses, or at the very bottom of the home page near Terms and Services. Please, click below to be directed to them: Measurements We Need pdf, and Your Measurements Form.
We provide complete customization services for size and color that are free for almost all of our wedding dresses. We can make the perfect wedding dress for you according to your body measurements. We can also order the wedding dress for you according to your requirements, modify the neckline, sleeve length and trailing train length. If you have any requirements, please feel free to contact us.
On occasions, you can also require specific tailoring services and all you have to do is send us photos of the wedding dress you have in mind and we will provide you with a professional and reasonable quotation after evaluation.
How is the tailoring done?
Tailoring is the most important part of the wedding structure. It determines the temperament and elegance of a wedding dress. An excellent tailor can reflect the elegance and simplicity of this wedding dress through exquisite and standard tailoring. We have the best professionals at your service.
How is the flower arrangement on the dress done?
Flower arrangement is an important part of the wedding decoration process, We have the best professionals working on this delicate process, generally women who have high aesthetic skills, creativity and a certain artistic background.
Also, the application of embroidery in wedding dresses requires exquisite embroidery skills and detailed design. Many of our wedding dresses are decorated with delicate hand-made embroidery.
